The fast-paced world of telecommunications requires our clients to consistently explain their products and differentiation to its customers and the market. We help our clients do this with leading edge communications and education solutions to put information at the point of need. We have also helped several clients develop eCommerce strategies and start Internet greenfield organizations to market and deliver their products and content.  Highlighted below are some of these experiences:

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Telecommunications

• Top 4 Cell Phone Service Providers - Customer Service Training - Delivering Signature Service; Up-sell, Cross-Sell, Turnaround Training; Sales Training - eXcellerate for Sales Simulation, Sales Turnaround Training

• Computer Equipment Distributor - Sales Training - Account Manager Sales Effectiveness

• Cell Phone Tower Company - Change Management & Training Strategy for ERP Implementation

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Technology

• Computer Software Provider - Customer Service Training - Up-sell, Cross-Sell, Turnaround

• eCommerce Startup - Organization & operating model design. Product line strategy. Project management of operations.

• Another eCommerce Startup - Organization & operating model design. Operations and program management of product development.

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Media

• Global Publishing House - Development of off-the-shelf eLearning titles for business skills training.

• Another Global Publishing House - Development of off-the-shelf eLearning titles for change management training.

• Family-Owned Regional Printing & Publishing - Operations design and marketing/product line strategy.